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Heybazi FAQ — Answers to All Your Questions

From betting and payments to bonuses, accounts, and security — find clear, straightforward answers to everything in one place.

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Use the categories below to quickly find the information you need.

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Account & Registration

Questions about opening an account, logging in, resetting your password, and updating your profile.

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Deposit & Withdrawal

Learn about all payment methods including Mobile Pay, Nagad, and Rocket — limits and processing times included.

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Bonuses & Offers

Full details on welcome bonuses, cashback, free bets, and reload bonuses.

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Betting & Games

Questions about Sports Betting, Live Casino, odds, and bet types.

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Security & Verification

Questions about KYC verification, 2FA, account security, and privacy.

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Support & Contact

Learn how to reach customer care, submit a complaint, and resolve issues.

Welcome to the Heybazi FAQ section. We've put together clear, detailed answers to the most commonly asked questions. If you can't find what you're looking for, feel free to reach out to our support team directly.

Account & Registration

Opening an account on Heybazi is quick and easy. On the registration page Fill in the form with your name, email, mobile number, and password. Anyone aged 18 or above can open an account. Once registration is complete, a verification link will be sent to your email.

No. Under Heybazi's policy, each person is allowed only one account. Creating multiple accounts may result in all accounts being suspended and balances forfeited. Please use only one account.

On the login page Click the "Forgot Password?" link. Enter your registered email address and a password reset link will be sent to you. Click the link to set a new password. If you don't see the email, check your spam folder.

Email support@heybazi.biz or reach us via live chat. Once your balance is settled, we'll deactivate your account. You can also opt for a temporary break as part of responsible gaming.
Deposit & Withdrawal

After logging in, go to the "Payment" or "Deposit" section. Choose from multiple methods including Mobile Pay, Nagad, Rocket, and DBBL. Enter the amount and your mobile number, then submit — funds are added to your account instantly.

Withdrawal requests are typically processed within 15 minutes to 24 hours processing time may apply. Requests submitted during banking hours are handled faster. Completing your KYC verification also helps speed up withdrawals.

Minimum Deposit ৳500 and minimum withdrawal ৳1,000. Maximum limits may vary depending on your account tier and payment method. For more details, Payment Page View.

Heybazi does not charge any fees on deposits. Withdrawals are also generally free. However, your mobile banking provider (such as Mobile Pay or Nagad) may apply their own charges, which are outside our control.

First, confirm that your KYC verification is complete. Then check whether your bonus wagering requirement has been met. If the issue persists, contact us via live chat or email support@heybazi.biz with your transaction ID.
Bonuses & Offers

New members receive a welcome bonus on their first deposit. The bonus amount and terms may change from time to time. To see the latest offers, Bonus page Visit.

A wagering requirement is the amount you need to bet before withdrawing a bonus. For example, a 5x wagering requirement means you must bet five times the bonus amount. Requirements vary by bonus, so read the terms before claiming.

Weekly and monthly cashback offers are available on a regular basis. Reload bonuses apply to subsequent deposits, and VIP members enjoy exclusive reload benefits. On the bonus page View all active offers.

Most bonuses are valid for a set period after claiming 7 to 30 days. If the wagering requirements are not met within the specified timeframe, the bonus will be automatically cancelled. The validity period for each bonus is stated in the bonus details.
Betting & Games

Heybazi offers betting on cricket, football, badminton, tennis, kabaddi, hockey, and 30+ other sports. Place live bets on major tournaments including the IPL, BPL, and World Cup. Sports Betting page View.

Yes! Heybazi offers in-play and live betting. You can bet in real time using live odds while the match is in progress. Live scores and match status are also available.

If a match is cancelled or abandoned, all bets placed on that match will be fully refunded. Refunds are typically credited to your wallet within 24 hours.

Choose from Live Baccarat, Roulette, Blackjack, Poker, Dragon Tiger, Andar Bahar, and more — all hosted by real dealers and streamed in HD.
Security & Verification

KYC (Know Your Customer) is an identity verification process that helps prevent money laundering and fraud. You'll need to submit a scanned copy of your national ID or passport. Completing KYC increases your withdrawal limit.

After logging in, go to "Security Settings". From there, you can enable 2FA using either Google Authenticator or SMS OTP.

Change your password immediately, then email support@heybazi.biz or contact us via live chat. We'll temporarily lock your account, investigate the issue, and resolve it as quickly as possible.
Support & Contact

Email us at support@heybazi.biz or start a live chat directly on the website. Our Bengali-speaking support team is available 24/7.

Email us at support@heybazi.biz with your complaint details (transaction ID, date, and amount). We aim to respond within 48 hours.

Heybazi takes responsible gaming seriously. You can request to set betting limits, take a temporary break, or permanently self-exclude at any time. For more details, Responsible Gaming page View.
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